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“We’re seeing if they can fly in this and they should be able to matcnh the level of skill andqualit immediately,” Ledoux said. “Even if we’re desperatde for workers, we’ll still take the time to get it Beyond implementing stricterhirinvg standards, Kerr and Ledoux are creatinb a working environment that supports “A” employees without The fourth step, Kerr said, was to begijn soliciting feedback from SuperGeeks’ base of approximately 10,000 customerxs through online surveys and commen t cards.
“We started asking customers on a regulatr basis whatthey want, how they how we can do things differentlgy or better, which is something we hadn’f done before,” he adding that he encourages participation through giveaways for such itemzs as iPods and certificate s for a professional massage. “Sometimes the comments are manytimes it’s insightful, and almost always it’s worth Kerr said.
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